RingCentral, Inc., a global leader in AI-powered communication, has launched a groundbreaking new feature: the RingCentral AI Assistant. This tool, integrated directly into the RingEX™ platform, transforms how businesses communicate and organize.
Best of all, it’s included at no extra cost.
Employees in various industries — from legal to real estate, healthcare to retail — often juggle administrative tasks. They take notes, summarize meetings, and try to keep up with endless conversations.
RingCentral AI Assistant simplifies all of this. It handles tedious tasks like real-time call notes, meeting summaries, chat translation, etc.
This assistant makes daily workflows more efficient. Tasks that previously drained time and focus are now automatic, allowing employees to devote energy to strategic, high-value activities.
RingCentral’s early-access preview revealed incredible results. 92% of users found call notes essential, while 84% said it improved engagement.
Feedback from significant organizations underscores its value. One standout case is the Detroit Pistons, where the AI Assistant reshaped operations. Paul Rapier, Vice President of IT for the Pistons, shared insights. Rapier said the tool improved meeting efficiency, especially during hectic pre-game preparations.
“It’s been a game-changer,” he said. “We worried about missing details, especially in fast-paced meetings. This technology lets us stay organized and aligned.”
Such automation does more than save time. For the Pistons, it gives them a competitive edge.
With AI ensuring no valuable insights slip through, teams stay focused. Key details, especially during high-stakes planning, are always captured.
The AI Assistant offers features tailored to meet modern communication demands. Regardless of industry, employees will find tools that help them stay productive.
The assistant’s real-time note-taking stands out. It captures details, action items, and key points from each conversation. This feature lets employees focus on the discussion, knowing AI handles the notes.
Another prominent feature is meeting summaries and highlights. After video calls, users receive “highlight reels” and keyword-based summaries. These tools make it easy to review content quickly.
If users miss a crucial topic, the assistant helps them catch up quickly. Searching by keywords or topics means no critical information goes unnoticed.
The AI also serves as a powerful language tool. It can write, polish, and translate text across six languages, including Chinese and Spanish. This translation feature breaks down language barriers in diverse workplaces.
Messages, SMS, and team chats become accessible to everyone, no matter their primary language.
The AI Assistant even offers a missed-message recap. This feature summarizes unread messages in group chats, saving time for those catching up on missed conversations.
Users stay updated without wading through a backlog of messages. AI simplifies the process, ensuring users get what they need quickly.
Beyond text and chat, the assistant handles live transcription and closed captioning, making calls and video meetings more accessible. Everyone can follow along easily, adding inclusivity to business communications.
Industry experts commend RingCentral’s approach. Brent Kelly, a Principal Analyst at Omdia, spoke highly of its accuracy. For a long, hour-long meeting, it remained accurate. The summaries were concise and well-crafted.
“I’ve used many UCaaS solutions,” he said, “but RingCentral’s transcription is exceptional.”
RingCentral does not stop at transcription. They’ve designed the AI Assistant to be adaptable to various work environments. Kira Makagon, RingCentral’s Chief Innovation and Marketing Officer, highlighted this.
“Our AI enables teams of all sizes to operate at the speed of thought,” she said. “We’re not just helping teams work faster.
The assistant operates on a few core principles. It’s built for trust, security, and privacy, so users know their data remains safe. The platform is also multimodal. It supports voice, video, and text and integrates across communication channels.
Additionally, the platform is open and flexible. Developers can easily integrate it into existing workflows. Its fit-to-purpose design meets the needs of various roles and departments, ensuring it works for diverse organizations.
Because of its advanced AI capabilities, RingCentral has received much recognition.
In 2024, it was recognized as a leader in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS). Additionally, it won “Best in Show” at the 2024 Enterprise Connect conference.
The AI Assistant offers several levels of access. Each tier provides different features to meet various business needs. The Core Tier, for instance, includes live call transcription and meeting summaries.
In the Advanced Tier, users also get real-time call notes. And in the Ultra Tier, users can write, edit, and translate messages. This tiered approach means businesses can choose the level that suits them best.
The assistant is rolling out initially in the U.S. RingCentral plans an international release in early 2025. By then, they aim to add more features. With new skills on the horizon, the assistant will likely become even more powerful.
This AI tool sets a new standard for business communication. It does more than save time. By automating routine tasks, RingCentral lets employees focus on strategic work. As businesses adopt this technology, they move into a new era of productivity.
RingCentral’s AI Assistant demonstrates what’s possible in modern communication. It meets the demands of a fast-paced, digital-first world and represents a shift in how work gets done for employees and companies alike.