Hawaiian Airlines, the largest and longest-serving commercial airline in Hawaii, is enhancing its employee experience. The airline has leveraged the mobile-first UKG Pro® suite from UKG, a leading HR, payroll, workforce management, and culture solutions provider.
By doing so, Hawaiian Airlines aims to provide its predominantly frontline workforce with seamless, 24/7 access to critical HR information. This move directly impacts operational efficiency and employee satisfaction.
For over 15 years, Hawaiian Airlines has partnered with UKG. The airline utilizes a range of UKG solutions for hiring, onboarding, workforce management, and payroll.
In particular, they focus on compliance with Federal Aviation Administration (FAA) regulatory requirements.
Hawaiian Airlines has over 7,000 employees, including over 5,000 pilots, flight attendants, and guest service agents. These employees rarely operate in a traditional office setting, so the need for a robust, mobile-friendly HR platform was paramount.
Recognizing this, Hawaiian Airlines recently integrated the HR service delivery feature into its existing UKG Pro suite. This addition empowers employees to access essential operational and HR information anytime.
“The integration of the HR service delivery into the UKG Pro suite has been transformative for our team,” said Dylan Souza, Senior Manager of HR Service Delivery at Hawaiian Airlines.
“Our pilots and frontline staff now have immediate access to a comprehensive knowledge base. Whether they have straightforward HR-related questions or more complex requests, the system ensures they receive timely and accurate support.”
The mobile-first approach allows employees working across different time zones and non-traditional hours to stay connected. The airline has significantly reduced response times by providing instant access to HR resources.
Furthermore, automating the routing of complex inquiries to the appropriate departments has improved overall employee engagement. As a result, employees feel more supported and informed.
Navigating the intricacies of the airline industry requires solutions that can handle complex regulatory and operational demands. UKG’s deep understanding of these challenges has been instrumental in customizing its offerings to meet Hawaiian Airlines’ specific needs.
The adoption of UKG’s solutions reflects a broader industry trend toward empowering deskless and frontline workers through technology.
Hugo Sarrazin, President and Chief Product and Technology Officer at UKG, emphasized this point.
“Frontline workers constitute the largest segment of today’s workforce,” Sarrazin stated.
“Organizations must invest in mobile-first, self-service tools to keep their people informed and engaged. Our goal at UKG is to simplify the most complex workplace challenges, enabling employees to focus on delivering exceptional service and safety.”
Hawaiian Airlines fosters a more connected and efficient workplace by prioritizing employee access to information and resources. This strategic move will enhance internal operations and the overall customer experience.
Consequently, passengers may notice improved service levels.
As the aviation sector changes, it adopts new technological advancements, which remain crucial. Hawaiian Airlines’ ongoing collaboration with UKG positions it at the forefront of leveraging HR technology to improve workforce management and employee satisfaction.
Founded in 1929, Hawaiian Airlines is Hawaii’s most prominent and longest-serving airline. Committed to hospitality and service, the airline offers nonstop flights to Hawaii from various destinations and over 260 daily flights within the Hawaiian Islands.
Therefore, maintaining an efficient and satisfied workforce is essential.
UKG’s award-winning Pro suite helps organizations drive better business outcomes across various industries.
It improves HR effectiveness and makes work a more connected experience for everyone. Consequently, companies like Hawaiian Airlines can focus on their core missions.
In conclusion, Hawaiian Airlines’ integration of UKG’s mobile-first HR solutions marks a significant advancement in employee engagement. The airline recognizes the value of empowering its frontline workers. Through technology, it continues to set industry standards.
As the aviation sector faces new challenges, partnerships like this will be crucial in influencing what comes next. Hawaiian Airlines and UKG exemplify how collaboration and innovation can lead to mutual success.